Contact

For all inquiries please email info@bgdrshop.com 

RETURN POLICY

Cancel / Change Order

If you would like to cancel or change anything in your order before we ship it out, please send us an email at info@bgdrshop.com. Once the item has been shipped please refer to the return instructions.

Exchanges

We do not offer exchanges at this time. If you would like to exchange an item for size or color, the best way to do that is to return your item for a refund, and repurchase the item you desire directly from our website. This ensures that you get the item you want in the quickest possible way.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns/Refunds

To be eligible for a return you must meet all of the following criteria:

• Item must be returned within 30 days of purchase (purchases made in November and December have until January 31)

• Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If the item you wish to return meets all of the above criteria, you may proceed to return the item to us. To start a return, you may contact us at info@bgdrshop.com. Please note that returns will need to be sent to the following address: 1255 Desoto Street, Placentia Ca 92870. If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Note: if the return is being made because of a defective item or because we sent you the wrong item, we will refund you the original shipping fee and we will also pay for the return shipping. If however, you are returning the item for any other reason (such as sizing or just not wanting the item anymore), we will issue you a refund minus the original shipping fee, and you will be responsible for the cost of return shipping. Refunds will be issued to your original payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@bgdrshop.com